One of the most common complaints we’ve seen is that the cooling fan blocks the HDMI port.

In most cases, the real issue is that the wrong product was chosen due to a misunderstanding of the console model.

Because there are now several different models of the PS5 console on the market, and some customers may find it difficult to accurately identify which one they own. This can lead to incorrect orders, customer complaints and unnecessary returns.

To help you avoid this, we've put together a few simple tips to help you quickly recognize your PS5 model :Here’s a simple guide to help you identify your model by looking at the side panel of your console:

• PS5: No dividing lines — seamless full panel
• PS5 Slim: One horizontal line — panel is split into two layers
• PS5 Pro: Three horizontal lines — more layered and bold appearance

✅ If your console has no dividing lines on the side panel, it's a PS5.

✅ If your console has one horizontal line across the side panel, it's a PS5 Slim.

✅ If your console has three horizontal lines with a layered look, it's a PS5 Pro.

Need more help? Don’t hesitate to reach out. We’re here to help!

One of the most common complaints we receive is that customers purchase our protective case but find that it doesn’t fit their console. In most cases, the real issue is that the customer didn’t correctly identify their Switch model. Since there are several different types of Switch consoles on the market, some customers may have difficulty accurately recognizing which one they own. This can lead to incorrect orders, customer complaints, and unnecessary returns.

Here’s a simple guide to help you identify your model:

• Switch: 6.2-inch screen, detachable Joy-Con controllers, a small piece of a kickstand.
• Switch Lite: Smaller with 5.5-inch screen, one-piece design with non-detachable controllers.
• Switch OLED: Bigger and brighter screen with 7.0-inch screen, detachable Joy-Con controllers, a whole wide piece of a kickstand.
• Switch 2：Bigger screen with 7.9-inch screen, new Joy-Con design with magnetic connectors, frame kickstand.

✅ If your console has bigger with 7.0-inch screen, detachable controllers, a whole wide piece of a kickstand, it's a Switch OLED.

✅ If your console is smaller with 5.5-inch screen, one-piece design with non-detachable controllers, it's a Switch Lite.

✅ If your console is the Switch or Switch 2, Sorry, we currently have no related products.

Need more help? Don’t hesitate to reach out. We’re here to help!