WARRANTY CLAIMS FOR QUALITY-RELATED ISSUES

All quality-related defects on items sold directly by KIWIHOME  are covered by an extensive warranty, starting from the date of purchase.

KIWIHOME’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims on purchases made through KIWIHOME’s authorized distributors and retailers, such as Walmart and BestBuy, are handled through KIWIHOME.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

 

PROCESS:

● Buyer must provide sufficient proof of purchase 
● KIWIHOME must document what happens when buyers troubleshoot the product
● The defective item’s serial number and/or visible proof depicting the defect are required
● It may be necessary to return an item for quality inspection

 

VALID PROOF OF PURCHASE:

● Order number from online purchases made through KIWIHOME or KIWIHOME’s authorized resellers

● Sales invoice

● Dated sales receipt from an authorized KIWIHOME reseller that shows a description of the product along with its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty time frame or 90-day warranty claim request period, whichever is longer.

 

SHIPPING COSTST MUST BE COVERED BY BUYER IN THE FOLLOWING SITUATIONS:

● Returning products for any reason other than a proven defect

● Warranty claims on items taken outside the original country of purchase

● Buyer’s accidental returns 

● Returning personal items

● Returning items claimed to have defects but found by KIWIHOME quality control to be in working condition

● Returning defective items in international shipping

● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

 

NOT COVERED UNDER WARRANTY:

● Products without sufficient proof of purchase

● Lost or stolen products

● Items that have expired their warranty period

● Non quality-related issues (after 30 days of purchase)

● Free products

● Repairs through 3rd parties

● Damage from outside sources

● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

● Purchases from unauthorized resellers

 

KIWIHOME IS NOT LIABLE FOR:

● Loss of data incurred from use of KIWIHOME products

● Returning personal items sent to KIWIHOME

When returning items with a prepaid shipping label provided by KIWIHOME, KIWIHOME takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. KIWIHOME does not provide refunds for items damaged in transit for non-quality related warranty claims.